Refund and Returns Policy

At Coddent, we are committed to delivering the best possible services to our clients. We understand that sometimes, our services may not meet your expectations, and you may want to request a refund or return. To ensure a fair and transparent process, we have established this Refund and Returns Policy to guide you on how to request a refund or return.

Please read and understand this policy carefully before making a purchase, as by purchasing our services, you agree to the terms outlined in this policy.

Service Cancellation

• You may cancel your service subscription within 48 hours of the initial purchase.
• To do so, please contact our customer support team at support@coddent.com with your cancellation request.
• Cancellations made after this 48-hour window may not be eligible for a refund.
• Cancellations must be requested at least 24 hours before the next billing cycle to avoid charges for the subsequent period.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The service must be canceled within the 48-hour window.
• The service must not have been used or consumed.
• You must provide a valid reason for requesting a refund.

Please note that we reserve the right to deny a refund request if we believe that the service has been used or consumed, or if we determine that the request is not valid.

Refunds

• Approved refunds will be processed within 7-10 business days to the original payment method.

Non-Refundable Items

1. Custom software development projects are non-refundable once work has commenced.
2. Other non-refundable services will be indicated at the time of purchase.

Contact Us

For further questions or assistance, please reach out to us at support@coddent.com.